We will happily accept a return / exchange on items providing the following conditions are met:
- The items are still in 100% original condition and were not used outdoors.
- Your first exchange or return on orders over R1500 is FREE.
Please note, this offer does not apply to:
Items on promotion.
Orders where a coupon was used. - Thereafter we charge a Flat rate of R120 per direction.
- Any product / order that is on promotion or clearance or below R1500 will incur the R120 fee per direction.
- No free exchanges on orders less than R1500.
- You can choose your preferred courier or use our designated one (additional information on drop-off and collection points will be provided upon request).
Terms and Conditions:
- Once we receive the return and our warehouse confirms all is in order and the product is in 100% condition, we will submit the order to our accounts team to start the refund / exchange process.
- Refunds will take place via EFT, Please supply us with these details.
- If found that the product is not in 100% resellable condition, you will unfortunately need to arrange a courier for collection back to yourself.
With regards to the refund and fees:
- We normally deduct a 3% service charge but we will inform you of this amount before your refund is submitted.
- Please place the Product box inside another box to avoid damage as we need to be able to resell the shoes as new.
- Refunds are processed every Friday.
- Unfortunately, we cannot refund transaction fees associated with your original payment method if on a return (Payfast, Payflex, Credit Card, Zapper, or Snapscan).
To log a return or exchange on a completed order please do so via the following link: https://runbeatable.co.za/log-a-return-exchange/