Runbeatable Exchanges, Returns and Refunds

We want to make sure you’re happy with your purchase! You can exchange or return most items within two weeks of purchase if they meet the following conditions:

• Original condition: The item must be unworn, unwashed, and in its original packaging with all tags attached.
• Timeframe: Returns and exchanges must be initiated within 30 days of receiving your order.

What’s not eligible?

• Items that have been used or removed from their packaging
• Clearance items or Black Friday items.

Return shipping & fees

• You are responsible for covering the shipping cost to return the item to us. Usually between R100 and R150 depending on your location.
• You can choose your preferred courier or use our designated one (additional information on drop-off and collection points will be provided upon request).
• Specifically to HOKA items. The product box needs to be placed inside another box if you are using your own courier. This is to ensure 100% resell condition.

Exchanges

We’ll gladly send you a replacement item once we receive your return and our support team have confirmed that the returned item is in 100% resell condition

Refunds

• Refunds will be issued via EFT (Electronic Funds Transfer) to your nominated bank account.
• Refunds are processed every Friday.
• Unfortunately, we cannot refund transaction fees associated with your original payment method if on a return(Credit Card, InstantEFT, Zapper, or Snapscan).
• The Credit Card fee will be waived if you are due a refund on Out of Stock items.

Important Note:

This policy does not affect your rights under the Consumer Protection Act (CPA).