Returns & Exchanges Policy ( UPADATED 7 MAY 2026 )
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We want you to have the perfect fit for your run. We will happily accept returns or exchanges within 14 days of receipt providing the following conditions are met:
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Resellable Condition: All items must be returned in 100% original condition, including all original packaging, tissue paper, and tags.
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Packaging: Please place the product box inside another shipping box or courier bag. Do not tape or label the original shoe box, as it must be in a condition to be resold as new.
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Inspection: Once our warehouse confirms the product is in 100% resellable condition, we will initiate the refund or exchange process. If the item is not in original condition, you will be responsible for arranging a courier to collect the item back from us.
Exchange Fees & Eligibility
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To keep our pricing competitive, we have updated our exchange fee structure:
| Order Type | Exchange Fee |
| Full-Priced Items (Order total R3000+) | FREE (First exchange only) |
| Promo / Discounted / Coupon Items | R200 Flat Fee (collect + return) |
| Orders under R3000 | R200 Flat Fee (collect + return) |
| Subsequent Exchanges | R200 Flat Fee (collect + return) |
Note: Any item purchased on promotion, clearance, or using a discount code is not eligible for a free exchange, regardless of the order total.
Returns / Refunds & Service Charges
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Standard Returns: A 3% service charge will be deducted from your refund for "unwanted" items to cover administrative and payment processing fees.
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Exclusions: This 3% fee will not be deducted if the refund is due to an item being out of stock or if we are unable to provide an alternative.
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Processing: Refunds are processed via EFT every Friday. Please ensure you provide your correct banking details when logging your return.
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How to Log Your Request
You can choose your preferred courier or use our designated service (drop-off/collection point info available upon request).
To log your return or exchange, please visit: