HOKA Warranty Information

We offer a one-year warranty on all purchases.*

I purchased from Runbeatable.co.za

We offer a 6 month limited warranty for products purchased from runbeatable.co.za. If you would like to make a warranty claim on a purchase made on runbeatable.co.za, please log a warranty claim HERE with details of the purchase and any defects. You will need to provide:

  • your order number or proof of purchase
  • information and photos showing the inside of the shoes, outsole and relevant issues

You will then be advised further on what constitutes a return under warranty and what will/won’t be accepted. Should your return request be approved, you will be referred to our Customer Service team to arrange the return of the item(s) to us. Please return your items in the original HOKA® packaging; if you no longer have this please ensure the goods are securely packaged to avoid damage during transit.

On receiving your item, we will complete an inspection of the shoe to ensure the damage is as represented. In the case where the warranty claim is approved, a refund will be processed via EFT or we will arrange for an exchange to be sent out to you. Please note it can take up to 7 days for funds to be processed and show in your bank account, depending on your bank. In the case where the warranty claim is denied, the item will be returned to you at your own cost.

Items which are past one year from date of purchase will be evaluated on a case-by-case basis. Please note that we can offer an exchange or credit in the case of warranty claims, but do not perform repairs.

I purchased from a authorised HOKA retailer

HOKA® offers a one-year manufacturer’s limited warranty for products purchased from its authorised retailers. If you would like to make a warranty claim on a purchase made at one of our authorised retailers, please return to the original store or point of purchase. 

HOKA® does not offer a manufacturer’s limited warranty for products purchased from anyone who is not an authorised retailer and it does not offer refunds, exchanges or other special opportunities for products purchased from anyone who is not an authorised dealer.

FAQs

What is covered by the warranty?

The HOKA® warranty applies to all products less than one year old from the date of purchase. Items must have been purchased from runbeatable.co.za or from an authorised retailer. The warranty applies in cases of defective materials and workmanship, and does not cover:

  • items which have been washed
  • items which have been altered
  • items which have been excessively worn
  • items of which you have not taken reasonable care
  • water damage on non-waterproof products
  • general wear and tear
  • accidental damage (including but not limited to damage caused by pets, direct heat, food, arts and crafts supplies, inclement weather, natural phenomena, playground equipment etc.)

Items purchased 6 months ago will be considered on a case-by-case basis.

How do i submit a warranty claim for a purchase via Runbeatable

To submit a warranty claim for a purchase made on hoka.com, please log a ticket HERE with your order number or proof of purchase, along with photos showing any relevant damage and the inside/outsoles of the shoe. They will then refer you our customer service team to arrange your return and refund/exchange.

Once your warranty claim has been processed, you will need to send us the product along with proof of purchase. It will then be inspected by our team on receipt, and a refund will be issued should the damage fall under warranty. We can offer exchanges or refunds for items returned under warranty, but cannot offer repairs. If the item does not meet the requirements for a warranty claim, it will be returned to you.

How can i tell the difference between expected wear and tear and defective materials?

Signs of wear-and-tear are to be expected on any item that is used and worn regularly. The typical lifespan of a running shoe is 400-700 kms +, but there are many variables that can affect how quickly or slowly a shoe begins to wear. Please contact us if your shoe shows considerable signs of wear and tear or defects very quickly after purchase.

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